Link a parent and approve the link

A parent sees nothing about a child until you have approved the link between them. Approval is the safeguarding gate, and it is yours.

Steps

Open the player and scroll to Family and account.
To invite someone new, use Invite by email with As set to Parent and press Send invite.
To connect a parent who has already registered, use Link a parent who has already registered and press Link parent.
When a link is waiting, it shows as Awaiting approval. Press Approve or Reject.

An unapproved link carries no data at all: the parent sees the child's name and nothing else, no sessions, no scores, no consents.
Pending links also appear in the notifications bell so they do not sit forgotten.
Every approval and rejection is recorded in the audit trail.
At 18, parental access ends automatically. Approved links expire on the birthday, and about 30 days before it the parents are emailed to explain why. The young person can invite a parent back afterwards.
Only a linked, approved parent can be messaged about an under-18, and only they can act on the child's behalf in the portal.