For parents

Your account and your password

Your account holds your name, your photo, your phone number and how we contact you.

Steps

  1. Press More, then Account.
  2. Update First name, Last name and Phone under Your details, then press Save changes.
  3. To add a photo, press Upload photo and pick a JPG or PNG.
  4. To change your password, press Change password, fill in Current password, New password and Confirm new password, then press Update password.
  5. If you cannot sign in at all, use Forgot password? on the sign-in page and press Send reset link.

Good to know

  • Your details are what your club sees when they look you up, so keep the phone number current.
  • Your email address is how you sign in, and you cannot change it yourself. Ask your coach.
  • Passwords need at least eight characters.
  • The reset page always says it has sent a link, whether or not the address is registered. That is on purpose, so nobody can use it to find out who has an account.
  • Photos are limited to 5MB.

Related

  • Session reminder emails, and how to stop them
  • Create your account
  • Your child's data: what is kept, and how to get a copy

More in Your account and your data

Still stuck?

Email us and a real person will answer. If you are already using Rotate, the same guides are in the app under Help.

hello@rotateperformance.com
Back to the help centre