Session reminder emails, and how to stop them
The day before a session, a reminder goes out about it, and you can turn those off without losing anything in the app.
Steps
- Press More, then Account.
- Find the tick box Email me session reminders and updates.
- Untick it and press Save changes.
- Or use the unsubscribe link at the bottom of any reminder email, which does the same thing in one click.
Good to know
- Reminders about a child under 18 are sent to their approved parents, never to the child. That is a safeguarding rule and it is not adjustable.
- Turning the tick box off mutes email to you only. Other parents linked to the same child keep getting theirs.
- To stop reminders about a child for everyone, withdraw Communications consent instead.
- Turning email off changes nothing in the app. Sessions, notes, forms and fees all still appear when you sign in.
- Password reset emails always come through, because you would be locked out otherwise.
Related
- Give or withdraw consent
- Your account and your password
- What you are consenting to