If the family area says the workspace is paused
If your club's account is not active, the family area is unavailable and you land on a page saying so.
Steps
- Read the message. It names your club and says either This workspace is paused or This workspace's free trial has ended.
- Contact your head coach and ask them to reactivate it from their billing settings.
- Try again once they have. Everything comes back exactly as it was.
Good to know
- Nothing is deleted when a workspace pauses. Access is switched off, and the information is untouched.
- This is about the club's own subscription, not about anything you owe. Fees you have paid are unaffected.
- Only a head coach can put it right, so there is nothing to fix on your side.
- You can still sign out from that page, and sign back in later.
Related
- Your account and your password
- Message the coach