For coaches

Start or manage your subscription

Everything to do with paying for Rotate lives on one page, and only the head coach can change it.

Steps

  1. Open Billing from the Settings group.
  2. Press Start subscription. That takes you to Stripe to enter a card, and you come back to a confirmation.
  3. Once subscribed, press Manage in Stripe to change the card or see invoices.
  4. To stop, open the Subscription actions menu and choose Cancel subscription, then Continue to Stripe. Keep my subscription backs out.
  5. If a cancellation is scheduled, press Resume subscription to undo it.
  6. Find past invoices under Receipts and press View to open one.

Good to know

  • All three billing actions are head coach only. Other coaches see the page and the numbers, with a line saying so.
  • Starting a subscription during the trial carries only the days you have left, so nobody gets a second free fortnight.
  • Your status is refreshed from Stripe every time you open the page, so a change made in Stripe shows here straight away.
  • A workspace on a free trial or a complimentary one has no Stripe customer, so the Receipts section simply does not appear.
  • Cancelling does not delete anything. The workspace keeps working to the end of the period you have paid for, and you can resume any time before then.
  • If a payment fails, Stripe retries on its own schedule. Your workspace keeps working until the subscription actually goes unpaid.
  • If the page says billing is not switched on for this deployment, checkout is unavailable and nothing on the page is being charged.

Related

  • What you pay
  • If your workspace is paused
  • Refer and earn

More in Account and billing

Still stuck?

Email us and a real person will answer. If you are already using Rotate, the same guides are in the app under Help.

hello@rotateperformance.com
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