Start or manage your subscription
Everything to do with paying for Rotate lives on one page, and only the head coach can change it.
Steps
- Open Billing from the Settings group.
- Press Start subscription. That takes you to Stripe to enter a card, and you come back to a confirmation.
- Once subscribed, press Manage in Stripe to change the card or see invoices.
- To stop, open the Subscription actions menu and choose Cancel subscription, then Continue to Stripe. Keep my subscription backs out.
- If a cancellation is scheduled, press Resume subscription to undo it.
- Find past invoices under Receipts and press View to open one.
Good to know
- All three billing actions are head coach only. Other coaches see the page and the numbers, with a line saying so.
- Starting a subscription during the trial carries only the days you have left, so nobody gets a second free fortnight.
- Your status is refreshed from Stripe every time you open the page, so a change made in Stripe shows here straight away.
- A workspace on a free trial or a complimentary one has no Stripe customer, so the Receipts section simply does not appear.
- Cancelling does not delete anything. The workspace keeps working to the end of the period you have paid for, and you can resume any time before then.
- If a payment fails, Stripe retries on its own schedule. Your workspace keeps working until the subscription actually goes unpaid.
- If the page says billing is not switched on for this deployment, checkout is unavailable and nothing on the page is being charged.
Related
- What you pay
- If your workspace is paused
- Refer and earn