For coaches

Emails Rotate sends

Rotate emails sparingly, and almost every message is something you or a coach chose to send.

Steps

  1. Open Your account.
  2. Untick Email me session reminders and updates to mute everything non-essential.
  3. Press Save changes.
  4. Any email you receive also carries an unsubscribe link that does the same thing.

Good to know

  • What goes out: a welcome message when a workspace is created, trial reminders as a free trial ends, payment and subscription notices to head coaches, personal invites you send, session follow-ups when you press Send, day-before session reminders, and referral invitations.
  • Session reminders for an under-18 go to their approved parents, never to the child.
  • A player whose communications consent is set to not granted is skipped by reminders.
  • Mail comes from Rotate's own address with your club's name as the sender name, so replies and spam filters behave predictably.
  • If an address hard bounces or someone marks a message as spam, that address is suppressed and stops receiving mail. Ask them to check their spam folder before you retry.
  • Sign-in and password reset emails are separate and always send, whatever your setting says.

Related

  • Your account and password
  • Record consent for a player
  • Session notes and follow-ups

More in Account and billing

Still stuck?

Email us and a real person will answer. If you are already using Rotate, the same guides are in the app under Help.

hello@rotateperformance.com
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